I was so upset earlier today and so angry because of something that happened involving the Dentist. I have this massive fear of the dentist and I have no idea why, the thought freaks me out but my teeth are falling apart and need seeing to. About 6 weeks ago I made an appointment which landed today, ten o’clock to be exact. A few weeks after making the appointment, the 12th March I needed to make Chris another doctor’s appointment but the only time I could get it for was at 10.15am today (27th March) because of all the other appointments this week and their bookings it was all I could get and knowing Chris HAD to attend because he would run out of his medication which just isn’t an option. So I cancelled the appointment at the dentist at the same time knowing they clashed. Earlier I tried booking a new appointment, which I was told to do when I cancelled the other week and was met with ‘you have been taken off our patient list’ to which I asked why, they responded with ‘you didn’t attend an appointment in Nov 2011 which we sent a letter for’ and ‘you cancelled an appointment at short notice’. Firstly I never received a letter, and secondly how on earth is two weeks notice classed as short? I mean that’s plenty of time to arrange someone else to take my place. Anyway she said she couldn’t add me back I would need to speak to a manager or something so I told her not to worry about it.
What really upsets me about this is once again it’s my health that goes down the pan because it’s not my fault I can’t just get up and attend an appointment, it took me a lot to even book an appointment at the dentist and today I could have just cried at their excuse. I appreciate some people just don’t turn up or waste their time but other than attend there was nothing more I could do than cancel two weeks before the appointment. It’s not the first time I have missed appointments because of having to cancel because I can’t split myself into three places at once. Seems there is very little understanding and zero flexibility around carers and their own needs. I have written a letter to the manager and will await their response. Just didn’t really need that today.